Privacy policy

Updated November 13, 2026

TextFixed is a writing assistant for Chrome and Safari. This policy covers the extensions, the Mac companion app, textfixed.com, and the account and billing services.

Text you choose to process

When you choose Fix, Friendly, Professional, Shorten, Review suggestions, or a custom action, the selected text and relevant writing preferences are sent over HTTPS to TextFixed and its AI processing provider, OpenAI, to produce your result. Custom actions also send the prompt you saved. These tools require an internet connection.

Live writing review is off by default. If you turn it on, text in the active supported writing field is automatically sent for review after pauses. Turn it off in extension preferences to stop automatic review. You can also disable TextFixed on individual websites or everywhere.

The extension reads supported editable fields to show writing tools. It does not collect your browsing history or send entire webpages for rewriting. It skips password fields and common sensitive autocomplete fields, but cannot recognize every kind of sensitive information. Choose carefully what you process. The extension does not submit forms or send messages for you.

Account, preferences, and usage

A random installation identifier and credential let you use a guest allowance without registering. If you register, we store your email, display name, a salted password hash when you use a password, and session records. If you use Google or Apple sign-in, we receive a verified identifier, email address, and any name you choose to share. Connected provider identifiers are stored with your account. Apple sign-in refresh credentials are encrypted and used to revoke the connection when you delete your account. We store usage counts, request identifiers, status, timestamps, and token totals to enforce allowances, prevent abuse, and operate the service. The usage ledger does not store the text or result of writing requests, and application error logs omit request bodies.

Custom actions, writing preferences, and any library entries or documents you explicitly save are stored with your account. Removing the extension does not remove server records. Extension preferences and the guest installation credential are kept in the browser’s extension local storage. Account tokens use extension session storage where supported. The Mac companion app stores its random installation credential in macOS Keychain and keeps account tokens in memory. The website uses a login cookie to keep you signed in.

Service providers and payments

OpenAI processes writing requests. Requests are configured without response storage; provider processing and abuse-monitoring retention are governed by its applicable service policies. This does not mean provider retention is zero. Cloudflare delivers and protects the website, and our hosting infrastructure processes service traffic, including network addresses and technical request information. Our application server is in the United States; providers may process information in other countries.

Dodo Payments hosts optional Pro checkout and billing management. TextFixed stores customer and subscription identifiers, billing dates, selected plan, and subscription status. Card details are entered directly on Dodo Payments, rather than in the extension. We use billing records to provide and manage your subscription. Safari app subscriptions are billed by Apple. We verify signed Apple transactions and store purchase identifiers, associated account identifiers, plan, dates, and subscription status. Apple handles payment details; TextFixed does not receive your card number.

How we use and share information

We use information to provide requested writing features, manage accounts and subscriptions, maintain security, prevent abuse, and respond to support requests. We do not sell user data, use it for advertising, or use it to determine creditworthiness. Transfers to service providers are limited to providing these functions, security, and legal obligations. TextFixed’s use and transfer of information obtained through the extension comply with the Chrome Web Store User Data Policy, including its Limited Use requirements.

Retention and your choices

Account, guest installation, usage, and billing records remain stored while needed to operate your account, enforce allowances, and meet security or legal obligations. There is currently no automatic expiry for these account and usage records. You can edit or remove saved custom actions. Contact us to request access, correction, export, or deletion of other personal information. You can permanently delete your account in Account settings on the website or Account & Pro in the Mac app. Deletion removes your profile, saved content, connected sign-in methods, and sessions. Website subscriptions stop renewing. Apple subscriptions must be cancelled separately in App Store settings. Minimal billing and installation records remain for financial obligations and to prevent old credentials from restoring deleted accounts.

The database backup rotation retains the seven most recent successful backups. Deleted records may remain in restricted backups until those backups rotate out. Infrastructure and processing providers apply their own retention practices. Disabling the extension stops its writing activity; removing it also removes its local extension storage.

Children

TextFixed is intended for people aged 13 and older. If you believe a child under 13 has provided personal information, contact us so we can remove it.

Contact

For privacy requests and support, email [email protected]. Include the email on your account where relevant, but do not send passwords, session tokens, installation credentials, or private writing samples. Depending on where you live, you may have additional privacy rights and the right to contact your local data protection authority.

We will update the date above when this policy changes. Material changes to extension data handling will be disclosed before the changed behavior is enabled.