TEXTFIXED SUPPORT

Need help with TextFixed?

Questions about the extension, your account, or billing? Email [email protected].

Using the extension

The writing toolbar does not appear

Select text inside an editable field, such as a message, text input, or rich text editor. Selecting ordinary page text does not open the toolbar. Check that TextFixed and Show on selection are enabled in the extension’s preferences, and that the browser allows access to the website.

In Safari on Mac, open TextFixed, choose Open Safari Settings, and enable the extension. Allow access only to the websites where you want to use it. Refresh the writing page after changing access.

Preview, replace, and undo

Select your writing and choose Fix, Friendly, Professional, or Shorten. Review the result before choosing Replace. Undo restores the original selection. If you continue editing, TextFixed blocks stale changes to protect your latest writing.

A website or editor does not work

Some editors and browser-protected pages do not support extensions or reliable replacement. Send us the website address, browser version, and a description of the problem. Do not include passwords or private writing in a support request.

Accounts and plans

I already have Pro on the website

Sign in to the same TextFixed account in the extension. Your Pro access and word allowance are shared across supported browsers. You do not need a second subscription for Safari.

To connect a new Google or Apple sign-in to an existing account, sign in using your existing method, then open Sign-in methods in Account settings.

Managing an Apple subscription

Open the TextFixed Mac app and choose Account. Sign in before purchasing or restoring. Restore Purchases reconnects a verified Apple purchase to the TextFixed account used when you bought it.

Manage renewals or cancellation in Apple’s subscription settings. Apple handles App Store billing and refund requests. Deleting an account does not automatically cancel an Apple subscription.

Managing a website subscription

Sign in on textfixed.com and open your plan to manage website billing through the payment provider. Apple purchases stay managed by Apple. Contact us if your account shows an incorrect plan or you think you have subscribed twice.

Privacy and data

Writing tools use an internet connection to process the text you choose. Live review is optional and off by default. Read our privacy policy for processing, account, billing, and data request details.

For support, include the browser and macOS versions and the steps that reproduce the issue. Screenshots are helpful when they do not contain private information.